Faqs

If you have successfully completed your order you will see an ‘Order Confirmed’ screen with your order reference number. You will receive an order confirmation email and the order will also appear in your account area. When your order ships you will receive a shipping email and the status of your order in the account area will update. If you believe you placed an order but it isn’t appearing in you account please contact a member of the team who will be happy to help.

If you believe you placed an order but it isn’t appearing in you account please contact a member of the team who will be happy to help.

Keeping track of your order is simple and straightforward. Here’s how you can do it:

Shipping Confirmation Email:  Once your order has been dispatched, you’ll receive a confirmation email containing your shipping details. This email will include a tracking number which will redirect you through to our couriers website.

Log in to Your Account: If you have an account with us, you can log in and go to the ‘My Orders’ section. Here, you’ll find a list of all your orders along with their current status and tracking information.

You can also sign in here to manage your orders. Just pop in your email address or phone number, and you’ll receive a code to gain access to your order history and tracking.

What to Do If You Can’t Track Your Order?

Sometimes, tracking information might not be available immediately. Here’s what you can do if you’re having trouble:

Wait a Bit: It can take a few hours for the tracking information to update once your order has been shipped. Please allow some time and try again later.

Check Your Email: Ensure you’re checking the correct email account that you used to place the order. Look for an email from us with the subject line ‘Hey [Your Name], your order has been shipped!’.

Contact Customer Support: If you still can’t find your tracking information, please reach out to our customer support team. Have your order number handy so we can assist you quickly.

All our packages are handled and sent through Australian Post. All orders once shipped, will be provided with a tracking number vie your given email address, allowing you to receive real time updates and locations of your parcel. All through the convenience of your phone. Here is the expected shipping times for each major city in Australia (If an order is placed after 2:00pm ESAT, expect and additional day of delay as the order would be dispatched the next day).

Melbourne: 2-5 Days
Sydney: 3-5 Days
Brisbane: 3-5 Days
Canberra: 3-5 Days
Perth: 4-7 Days
Hobart: 3-5 Days
Adelaide: 3-6 Days
Darwin: 3-6 Daysd

Please note processing takes 1-3 business days after successful payment for non pre-order items. Please reference your order confirmation email for the estimated shipping date for any pre order item purchase.

During sales or peak season, it can take up to 3 business days to ship your order.

Once your order is out the door, you’ll receive a shipping confirmation with a tracking

We strive to get your order to you quickly, so we ship from multiple locations in the AU

We are not able to edit orders once placed but we do have a 30 minute cancellation window. Please contact [email protected] and include your order number.

If your order is experiencing delays, it’s likely due to the inclusion of batteries in your items, which are subject to Australia Post’s strict shipping policies. While we dispatched your parcel via express service, the presence of batteries means it has been transferred to road transport instead of air, in compliance with Australia Post’s regulations for safety. At the sorting facilities, such parcels are automatically switched to road transport rather than air transport, despite being initially sent via express. This change significantly extends the delivery time, often making it slower than our standard shipping option. Unfortunately, this is beyond our control, as it adheres to the company’s policy to ensure safety and compliance. For future orders, we recommend opting for standard post to avoid any significant delays, as it provides a more consistent timeframe for delivery under these conditions. Thank you for your understanding and continued support.

Make sure to thoroughly check the surroundings of your house for potential hiding spots as the carrier must have put it in a safe place to prevent any chances of theft. If the parcel is still yet not found, you must contact Australia Post as this situation is out of our control.

After the transaction is complete, we will send you an email attached with a tracking number as well as the link of the Australia Post Tracking page, allowing you to receive real time updates of the location of your parcel and the estimated arrival time and date,

Cancellation Of Free Shipping Method: In the future, we’ll no longer offer free shipping. However, we’ve established a flat rate for all our shipments, covering both express and standard post, providing our customers with more options.

What Happens When an Item Is Out of Stock
We strive to keep all our products available, but sometimes certain items may be out of stock. Here’s what you need to know:

Notification: If an item you’ve ordered goes out of stock, we will notify you via email as soon as possible. This email will include details on the affected items and the steps you can take next.

Partial Shipments: If only part of your order is out of stock, we may ship the available items immediately and send the out-of-stock items once they are back in stock. You will not be charged extra for the additional shipping.

Partial Refund: If only part of your order is out of stock, we can refund the item/s and ship the remaining part of your order.

What to Do If an Item You Want Is Out of Stock
If an item you’re interested in is out of stock and not available for pre-order, you have a few options:

Sign Up for Restock Alerts: On the product page, you can sign up to be notified via email when the item is back in stock. This way, you’ll be the first to know when it’s available again.

Check Similar Products: Explore our website for similar products that might meet your needs. Our customer support team is also happy to help you find suitable alternatives.

Contact Customer Support: If you have any questions about out-of-stock items or need assistance finding a substitute, our customer support team is here to help.

Email: [email protected]